Retail Store Audits
We handle the entire process—from audit design and shopper recruitment to execution, reporting, and AI-driven insights—so you get a realistic evaluation of your retail experience without any operational burden.
You define the evaluation criteria and store locations. We execute the audits and deliver detailed reports.
Why Choose Nextyn’s Mystery Shopping and Retail Audits?
End-to-End Retail Evaluation
Driven Reporting & Analysis
With Nextyn’s customised dashboard, you can; analyze store performance trends across locations, identify service gaps and training needs. and track compliance with brand standards in real time.
Customizable &Scalable
Benchmarking Against Competitors
Compliance and Data Security
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1. Defining Your Audit Objectives
- Customer Service & Employee Performance – Are employees following service protocols?
- Compliance & SOP Adherence – Are brand guidelines and promotional strategies being implemented?
- Store Ambience & Cleanliness – Is the store environment meeting brand standards?
- Product Availability & Pricing Accuracy – Are stocks, promotions, and prices aligned with company guidelines?
- Competitor Benchmarking – How does your store compare to competitors in customer experience and service?
2. Mystery Shopper & Auditor Recruitment
- Mystery shoppers simulate real customer experiences based on specific scenarios.
- Compliance auditors assess store operations, inventory, and adherence to brand guidelines.
- We ensure objective, unbiased feedback from every evaluation.
3.Execution of Retail Store Audits
- Physical Store Visits – Anonymous visits to experience real customer interactions.
- Competitor Store Audits – Benchmarking performance against competitors.
- Employee Engagement Assessments – Evaluating staff product knowledge, behavior, and response times.
- Promotional Compliance Checks – Ensuring campaigns are executed as planned.
4.Data Collection & AI-Enhanced Analysis
- Detailed Audit Reports – Store-by-store breakdown of observations.
- Performance Scorecards – Employee and location-specific evaluation metrics.
- Photographic & Video Evidence – Documentation of compliance and service quality.
- AI-Powered Insights – Identify trends, recurring issues, and key opportunities through our interactive dashboard.
Empowering Retail Strategies
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Client Success Stories
Compliance & Regulatory Audit – How Nextyn’s Retail Audits Helped a Pharmaceutical Chain Ensure Adherence to Industry Standards
Maintaining regulatory compliance in pharmaceutical retail is critical to ensuring patient safety, legal adherence, and operational efficiency. A leading pharmacy chain struggled with inconsistent compliance across locations, improper prescription handling, and cold storage inefficiencies. Without proactive audits and standardized operational procedures, the company faced regulatory penalties, increased medication waste, and reputational risks.
Planogram Compliance & Shelf Optimization – How Nextyn’s Retail Audits Helped a Global FMCG Brand Improve In-Store Product Visibility
In the highly competitive FMCG retail environment, strategic product placement and planogram compliance are crucial for maximizing sales and ensuring brand visibility. A leading global FMCG brand faced inconsistent shelf placement, low planogram adherence, and poor execution of in-store promotional displays. Without real-time tracking and competitive benchmarking, the company risked losing prime shelf space, reducing product visibility, and missing revenue opportunities.
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FAQs
Mystery Shopping is a retail audit methodology where trained evaluators visit stores anonymously to assess customer service, operational compliance, and store conditions.
We vet and train mystery shoppers based on client-specific criteria, ensuring they accurately evaluate customer experiences.
No. All visits are conducted anonymously, ensuring unbiased and realistic assessments.
Audit reports are typically delivered within 7-10 business days, depending on store coverage and data complexity.
✔ Detailed Evaluation Reports – Individual store findings & performance scores. ✔ Photo & Video Evidence – Proof of compliance/non-compliance. ✔ AI-Powered Insights – Identifying key trends and service gaps.
Simply schedule a consultation, and our team will handle everything from there.
We work with you to establish key performance indicators (KPIs) at the outset and track improvements in these metrics over time to demonstrate ROI.
Yes! Our audits are fully customizable based on your key performance indicators.
We conduct mystery shopping and retail audits for:Retail Chains & Grocery Stores
Luxury & Fashion Brands
Automotive Dealerships
Hospitality & Quick Service Restaurants (QSRs)Financial & Banking Institutions
Reports are delivered in real-time via our secure client dashboard, where you can view trends, analyze store-specific performance, and download reports.
Yes! We conduct audits across single locations, multiple outlets, and national/global store networks.
We provide ongoing monitoring programs and repeat audits to track service improvements over time.
Pricing varies based on number of stores, complexity of audits, and locations. Contact us for a custom quote.
Still have questions?
we’re here to help clear up anything you need!
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